I bought this for a special gift for my boyfriend. Seller understood how important this was for both me and for him. She was wonderful to talk to and very responsive. Shipping was fast. Packaging was adorable and thoughtful. Awesome keepsake box, bag, and care instructions, Necklace and pendant were well crafted. I absolutely will be a repeat customer!!! Frank loves it and wears it every day. He now feels naked when he doesn’t have his necklace on!